Add Parents and Authorized Pickups to your Child's Account

Add or delete Parents and Authorized Pickups in the Procare child care mobile app and on the website

This article applies to Procare Online platform only. For centers using Procare Desktop with the Engagement functionality, parents can update family records in MyProcare.

You can add Parents and Authorized Pickups to your child's account. Each parents will be issued their own unique four digit pin giving them access to drop off or pick up your child from the school/center.

Anyone you add as a Parent will be sent an invite code to download and sign into the child's account. This person will be able to see billing and attendance records.

Anyone you add as an Authorized Pickup will be assigned a pin to drop off and pick up your child. This person will have no access to the child's account.

You can add authorized pickups within the Procare child care mobile app or the parent web portal. If you do not see this option the school may have this setting disabled. If this is the case, you will need to call your school/center to add pickups to your child's account.

Adding Parents via the Procare Child Care Mobile App

1. Click the bars at the top left.
2. Click on Family Info (circled in red below on the left)
3. Use the "+Add Parent" button (circled in red below on the right)
4. Fill out name fields and add an email address or mobile number.
5. This parent will be sent an invite to sign into the app and look up their parent pin.

Adding Authorized Pickups in the Procare Child Care Mobile App

1. Click on Family Info (circled in red below on the left)
2. Use the "+Add Authorized Pickup" button (circled in red below on the right)
3. This authorized pickup will not have access to their account so you will need to communicate their pin to them.

Deleting Parents/Authorized Pickups in the Procare Child Care Mobile App:

1. Go to Family Info (circled in red below on the left)
2. Click on the Parent/Carer you wish to delete
3. Scroll down to find and use the option to "DELETE" the parent/carer (circled in red on the right)
4. This person's pin will immediately be deactivated and they will not be able to sign the student in or out

Adding Parents on the Parent Portal Website:

1. Go to "Family List"
2. Click on "Add Parent"
3. Fill out the name fields and add an email or mobile number to send the parent an invite to the app (you can choose to uncheck the option to send the welcome invite)
4. This parent will now be able to sign into the app and look up their parent pin (if you did not send the invite you will need to communicate the pin to the parent)

Adding Parent/Authorized Pickups on the Parent Portal Website:

1. Go to "Family List" (circled in red below on the left)
2. Click on "Add Parent" or "Add Pickup" (red arrows below)
   For parents, there is an option to invite them so they can create their own account. If you do not want them to be invited, please be sure to uncheck the option to send the welcome invite.
3. Fill out any information for that parent/pickup
4. If it is an authorized pickup, they will not have access to their account so you will need to communicate their pin to them

Deleting Parents or Authorized Pickups on the Parent Portal Website:

1. Go to "Family List" (circled in red below)
2. Click on the ellipsis on the right side of the parent or authorized pickup's name (circled in blue below)
3. Choose option to Delete
4. This person's pin will immediately be deactivated and they will not be able to sign the student in or out