Once you are signed up for the Procare app, use this article to become familiar with the app and its features.
Home Screen Options
Here is an overview of the home screen of your Procare app.
When clicking the menu icon in the top left corner of the app, you will be presented with the following options:
Edit Profile - add your picture, edit/add your mobile phone number (if enabled by the school), view your sign-in/out PIN, and manage your email and push notifications.
Children - this option will take you back to the home screen.
Make Payment - if enabled by your school, you can use this option to make payments.
View Transactions - view your current balance, invoices, pull statements for specific date ranges, and pull tax statements.
Add Your Child - use this option to add additional children to your app. Please Note: you must have a 10-digit code from the school to add children.
Switch School - if you have children at multiple schools, use this option to switch between each school.
Switch to Staff - this option is used only for staff members with parent accounts.
The Calendar allows you to view events added by your child's school. Click "Add to Device Calendar" to add it to your calendar on your mobile device. Once added, "Added to Calendar" will display, click again to remove it from your calendar.
Chat Bubble/Message Icon
View and send messages to your child's teacher from your mobile device!
You can conveniently make payments towards your child's account from the Procare app! The app allows you to pay your balance in full or enter a different amount. Please Note: To use this feature, it must be enabled by the school.
The Activity feed is updated in real time and organized by the latest activity. Use the Filter icon to filter by activity type and/or date range.
Please Note: Each school selects which activities to share with parents. Please contact your child's school with any questions.
There may be times when an admin sends you an eDocument request to sign or complete a form. Click the Documents icon to view requests and completed documents.
If you need to update personal information, such as add your child's medication, update an address, or add additional authorized pickups, you can update this information via the Procare Parent app or website. Please Note: If the fields are not editable, your school/center does not have this feature enabled, please contact them to make changes.
Frequently Asked Questions
Use this section to find commonly asked questions. If you are unable to find an answer, please contact your child's school for further assistance.
Q: How do I enable push notifications?
A: Click the Menu icon, then select Edit Profile. Scroll to the Push Notifications and Email Notifications sections to choose your options.
Q: How to I add my signature to a document?
Q: Where can I find my PIN to sign my child in/out?
A: You can find your PIN in two locations within the app: 1. In the Menu > Edit Profile screen under Sign-In-Out PIN, or 2. Click the Sign-In/Out Icon from the home screen and your PIN is displayed under "Your Kiosk PIN:".
Q: How do I switch to another school within the app to view other children at other schools?
A: Click the Menu icon, then select Switch School. Choose the school you wish to view, then click Switch.