Parents can view their account balance and make payments via the Parent Engagement mobile app or parent portal website.

Additional Information

  • Account balances are synced directly from Procare Desktop. When a balance is updated (new charge, payment, etc.), the new balance will display in Desktop and Parent Engagement almost instantaneously.

  • Billing will continue to be managed via Procare Desktop, this includes modifications to charges, refunds, cancellations, etc.

  • Parents with multiple accounts with the same email address:

    • Children at the same school – On the Make Payment screen, the parent will use the drop-down to select which account to make a payment for.

    • Children at different schools – Parents must use the Menu icon in the top left of the app, then select Switch Schools.


Procare Mobile app vs. MyProcare

At this time, MyProcare will not be linked to the Parent Engagement app. Parents will utilize MyProcare for parent statements and registration.


Identifying Payments Made via Parent Engagement

If a payment was made via Parent Engagement, the “Comment” in Desktop will display “TE POS ENGCC #######”. This signifies that a Tuition Express payment was made in Parent Engagement via credit card and the transaction number.


FAQs

Q: How does a parent sign up for Procare account?

A: Once a staff member has completed the invite process, the parent will receive an invite to complete the setup.

Q: Is there training material or instructions for parents on the payment process?

A: There are several articles available for parents on the support site.

Q: Will previous payment methods in MyProcare sync over to the Procare app?

A: No, parents will need to add their payment method into the Procare app.

Q: If parents have auto-pay set up in MyProcare, will making a payment in the Procare app disturb their auto-pay setup?

A: No, making additional payments with the Procare app will not change their auto-pay setup within MyProcare.

Q: If a child has been withdrawn with Procare Desktop, will parents will be able to make payments?

A: Parents will not have the ability to make payments via the Procare app if their child has been withdrawn.

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