This article applies to the Online version only (without Desktop).
When viewing a student's billing account, you may see the following transaction types: Under Process, Complete or Canceled. This article will define those process types and statuses.
Navigate to Billing > Accounting and click a student's name to view their billing history. Billing details will display with the newest at the time and include the following information: Transaction Date and Time, Transaction Type, Description, Status, Invoice/Payment Amount and Account Balance.
Canceled - indicates the transaction (payment, invoice, or credit) has been canceled (initiated by your school). Sent - indicates an invoice has been created and sent to parents.
Failed - indicates a Credit Card, Debit Card or ACH payment has failed.
In Process - Credit Card, Debit Card and ACH payments will show this status while processing (timelines listed below).
Not Sent - the invoice has been created and sent to parents.
Success - this status indicates the transaction (payment, refund or credit) has been successfully processed.
Online payment types
Manual payment types (learn more here):
Other (e.g.: from another online payment method)
School initiated transaction types:
Refunds are issued directly by the school. If the payment was made online the refund will be returned to the credit card or bank account. Cash payments need to be refunded manually.
Credits can be issued by the school to show a positive balance on the parent's account (used frequently for crediting excused absences). Learn More.
Credit card payments take 1 - 2 business days to process
ACH (bank account transfers) can take up to 4 business days