Provide a Credit

Issue a credit or edit/delete an existing credit

Matt avatar
Written by Matt
Updated over a week ago

This article applies to online version only (without desktop).


If you need to issue a credit to a parent (the example used here is an excused absence), you can go into the family's billing account to initiate a New Transaction. You can also edit or cancel any credits issued in the family's billing account. 

Create a New Credit:

  1. Go to Billing-->Family Account

  2. Click on the name of the student

  3. Select "New Transactions"

  4. Select "Add Credit"

5. Fill out the amount and any relevant details and click "Submit"

Edit or Cancel a Credit:

  1. Go to Billing-->Family Account

  2. Click on the name of the student

  3. Use the ellipsis on the line with the credit (red arrow below) to "Edit" or "Cancel" (circled in red below)

Did this answer your question?