Send Messages:

Go to Messages (circled in red below).

  • Select New Message in the right hand corner (circled in green)
  • Compose the Message and select Continue
  • Select the student or students that you would like this message to be sent to. You can filter for rooms and tags to quickly select these children

Review Messages:

Once a message has been sent or received, you will see the conversation listed on the messages page (Red Circle in Image Above). 

After selecting a specific conversation, you will see the messages threaded and quickly be able to identify which parent has responded. 

You can respond to parents right from the threaded conversation!

For split families or any family that chooses to have the messages private to the other parent, you will see both parents' names listed at the top of the screen (Blue Circle). 

Staff members will be able to have private conversations with each parent by selecting the tab at the top of the screen that corresponds with the parent they wish to communicate with. 

Please note that by using the New Message option located in the upper right hand corner of the messaging screen, this message will be sent to both parents.
 

Message Options: 

Use the "New Message" (see blue arrow above) to compose a new message. After selecting "Send Message Notification," you will have two options for how to send the message.

*Text Message: The message will be sent as an SMS (circled in red above). Texts have a limit of 300 characters. Parents will not be able to reply to the text itself; they can only do so from the Procare Connect app's Messages section. Your account will show your text limit. If you would like to increase the number of texts please contact Procare Connect support for pricing.

*Kiosk Message: The message will pop-up in the Sign-In Kiosk (circled in blue above) after a parent enters their pin. This message will appear only once, the very next time the parent enters their pin. If you need to compose several kiosk messages for the same parent, they will all be shown to the parent in the order they were entered into the system.

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