Declined Parent Payment

Who to contact when a parent's payment is declined

Matt avatar
Written by Matt
Updated over a week ago

This article applies to online version only (without desktop).

If you accept credit card or bank account (ACH) payments you may eventually experience a Failed Payment.

This happens for a variety of reasons and doesn't necessarily mean the parent's funds are the cause. You and the parent should receive an email notifying of the failed payment.

Follow these directions to address the situation:

Step 1: Contact the parent to enter the payment method again or enter a different payment option
Step 2: The parent will log into their online parent portal and choose "Payments"
Step 3:  They will choose "Make Payment"
Step 4: On the next screen, have them use the "Change Payment" button to reenter their information or enter new payment information

Links for more info:
Refund a Payment

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